Long-term care for the software that runs your business
Implementation support, issue resolution, regulatory updates, security patches, performance tuning, and continuous enhancement — under defined SLAs.
What's in a SOFCOM support plan
Everything required to keep regulated capital-market software running, compliant, and improving.
Issue resolution
Tiered priority handling, root-cause analysis, and clear communication on every ticket.
Regulatory updates
SEBI, exchanges, depositories, KYC norms — tracked, implemented, tested, released on time.
Security patches
CVE tracking, dependency updates, and timely patching across all supported deployments.
Performance & monitoring
Health dashboards, capacity reviews, query tuning, and proactive alerts.
Minor enhancements
A monthly enhancement bucket for small features, report tweaks, and config changes.
Mock & certifications
Exchange mock sessions, software certifications, and DR drills as required.
Need a support plan you can actually count on?
Tell us your environment, volumes, and SLA needs. We'll come back with a fitted plan and price.