/* ===== Support & SLA Console — hero visual override ===== */
.product-hero__visual{
  aspect-ratio:auto !important;
  max-width:60rem !important;
  margin:0 0 0 auto !important;
  padding:0 !important;
}
.product-hero__visual-frame,
.product-hero__visual-main,
.product-hero__visual-icon,
.product-hero__chip{display:none !important}

.sp{
  position:relative;
  background:#fff;
  border-radius:1.8rem;
  overflow:hidden;
  box-shadow:
    0 30px 60px -20px rgba(3,41,82,.18),
    0 18px 36px -18px rgba(3,41,82,.12),
    0 0 0 1px rgba(3,41,82,.06);
}
.sp::before{
  content:"";position:absolute;
  inset:-3rem -2rem -3rem -2rem;
  background:radial-gradient(ellipse at center,rgba(46,97,255,.16) 0%,transparent 60%);
  filter:blur(40px);
  z-index:-1;
}

.sp__bar{
  display:flex;align-items:center;justify-content:space-between;gap:1rem;
  padding:1.1rem 1.6rem;
  background:linear-gradient(180deg,#F5F7FB 0%,#EEF2F8 100%);
  border-bottom:1px solid rgba(3,41,82,.06);
}
.sp__bar-l{display:flex;align-items:center;gap:.7rem}
.sp__bar-icon{
  width:2.2rem;height:2.2rem;border-radius:.5rem;
  background:rgba(46,97,255,.1);color:var(--blue);
  display:grid;place-items:center;flex-shrink:0;
}
.sp__bar-icon svg{width:1.3rem;height:1.3rem;stroke-width:2.5}
.sp__bar-title{font-size:1.2rem;font-weight:700;color:var(--navy-900)}
.sp__bar-sub{font-size:.92rem;color:var(--slate-500);font-weight:500;margin-left:.3rem}
.sp__online{
  display:inline-flex;align-items:center;gap:.35rem;
  padding:.25rem .7rem;
  background:rgba(14,171,110,.12);color:var(--success);
  border-radius:99rem;font-size:.85rem;font-weight:700;
  text-transform:uppercase;letter-spacing:.05em;
}
.sp__online::before{content:"";width:.45rem;height:.45rem;border-radius:50%;background:var(--success);animation:spPulse 1.6s ease-in-out infinite}
@keyframes spPulse{0%,100%{opacity:1;box-shadow:0 0 0 0 rgba(14,171,110,.45)}50%{opacity:.8;box-shadow:0 0 0 .4rem rgba(14,171,110,0)}}

/* Health snapshot row */
.sp__health{
  display:grid;grid-template-columns:repeat(4,1fr);gap:.8rem;
  padding:1.2rem 1.6rem;
  border-bottom:1px solid rgba(3,41,82,.06);
}
.sp-h{
  background:#F7F9FD;border:1px solid rgba(3,41,82,.05);
  border-radius:.9rem;padding:.85rem 1rem;
  position:relative;overflow:hidden;
}
.sp-h::after{content:"";position:absolute;inset:auto -1rem -1rem auto;width:5rem;height:5rem;border-radius:50%;background:radial-gradient(circle,rgba(46,97,255,.05) 0%,transparent 70%);pointer-events:none}
.sp-h-l{font-size:.7rem;font-weight:700;color:var(--slate-500);text-transform:uppercase;letter-spacing:.05em;margin-bottom:.3rem;display:flex;align-items:center;gap:.4rem}
.sp-h-l svg{width:.95rem;height:.95rem;color:var(--blue)}
.sp-h-v{font-size:1.7rem;font-weight:700;color:var(--navy-900);letter-spacing:-.01em;line-height:1.1}
.sp-h-v small{font-size:.85rem;color:var(--slate-500);font-weight:600;margin-left:.2rem}
.sp-h-s{font-size:.78rem;font-weight:600;color:var(--success);margin-top:.2rem}

/* Active tickets */
.sp__tix{padding:1.1rem 1.6rem;border-bottom:1px solid rgba(3,41,82,.06)}
.sp__tix-h{
  display:flex;align-items:center;justify-content:space-between;gap:.8rem;
  margin-bottom:.7rem;
}
.sp__tix-t{font-size:.78rem;font-weight:700;color:var(--slate-500);text-transform:uppercase;letter-spacing:.06em;display:flex;align-items:center;gap:.4rem}
.sp__tix-t::before{content:"";width:.3rem;height:.3rem;border-radius:50%;background:var(--blue)}
.sp__tix-r{font-size:.8rem;color:var(--slate-500);font-weight:500}
.sp__tix-r b{color:var(--navy-900)}
.sp-tk{
  display:grid;grid-template-columns:4.4rem 1fr 4.4rem 6rem;gap:.8rem;align-items:center;
  padding:.6rem .8rem;border-radius:.6rem;
  background:#fff;border:1px solid rgba(3,41,82,.06);
  font-size:.95rem;
}
.sp-tk + .sp-tk{margin-top:.45rem}
.sp-tk-pr{
  font-size:.7rem;font-weight:800;
  padding:.25rem 0;border-radius:.3rem;
  text-align:center;text-transform:uppercase;letter-spacing:.04em;
}
.sp-tk-pr--p1{background:rgba(227,51,51,.13);color:var(--danger)}
.sp-tk-pr--p2{background:rgba(245,158,11,.15);color:#92400E}
.sp-tk-pr--p3{background:rgba(46,97,255,.12);color:var(--blue)}
.sp-tk-id{font-family:'SF Mono','Consolas',monospace;font-size:.78rem;color:var(--slate-500);font-weight:600}
.sp-tk-title{font-weight:600;color:var(--navy-900);font-size:.95rem;line-height:1.3}
.sp-tk-meta{font-size:.78rem;color:var(--slate-500);margin-top:.1rem}
.sp-tk-sla{display:flex;flex-direction:column;align-items:center;gap:.15rem}
.sp-tk-sla-v{font-size:.95rem;font-weight:700;font-family:'SF Mono','Consolas',monospace;color:var(--navy-900);line-height:1}
.sp-tk-sla-l{font-size:.65rem;color:var(--slate-500);text-transform:uppercase;letter-spacing:.05em;font-weight:600}
.sp-tk-st{
  font-size:.7rem;font-weight:700;padding:.25rem 0;border-radius:.3rem;
  text-align:center;text-transform:uppercase;letter-spacing:.04em;
}
.sp-tk-st--prog{background:rgba(46,97,255,.12);color:var(--blue)}
.sp-tk-st--fix{background:rgba(245,158,11,.15);color:#92400E}
.sp-tk-st--rev{background:rgba(14,171,110,.13);color:var(--success)}

/* Two-column: SLA + Releases */
.sp__two{
  display:grid;grid-template-columns:1fr 1fr;gap:0;
  border-bottom:1px solid rgba(3,41,82,.06);
}
.sp__col{padding:1.1rem 1.4rem}
.sp__col + .sp__col{border-left:1px solid rgba(3,41,82,.06)}
.sp__col-t{font-size:.78rem;font-weight:700;color:var(--slate-500);text-transform:uppercase;letter-spacing:.06em;margin-bottom:.7rem;display:flex;align-items:center;gap:.4rem}
.sp__col-t::before{content:"";width:.3rem;height:.3rem;border-radius:50%;background:var(--blue)}

/* SLA matrix */
.sp-sla{
  display:grid;grid-template-columns:1.5rem 1fr auto;gap:.55rem;align-items:center;
  padding:.4rem 0;font-size:.92rem;
}
.sp-sla + .sp-sla{border-top:1px solid rgba(3,41,82,.04)}
.sp-sla-tag{
  width:1.5rem;height:1.5rem;border-radius:.3rem;
  display:grid;place-items:center;
  font-size:.72rem;font-weight:800;color:#fff;
}
.sp-sla-tag--p1{background:var(--danger)}
.sp-sla-tag--p2{background:#F59E0B}
.sp-sla-tag--p3{background:#2e61ff}
.sp-sla-tag--p4{background:#64748B}
.sp-sla-l{font-weight:600;color:var(--navy-900);font-size:.92rem}
.sp-sla-l span{display:block;font-size:.72rem;color:var(--slate-500);font-weight:500;margin-top:.05rem}
.sp-sla-v{font-family:'SF Mono','Consolas',monospace;font-weight:700;color:var(--success);font-size:.95rem;text-align:right}

/* Releases */
.sp-rel{
  display:flex;align-items:flex-start;gap:.6rem;padding:.55rem 0;
}
.sp-rel + .sp-rel{border-top:1px solid rgba(3,41,82,.04)}
.sp-rel-d{
  width:3.6rem;flex-shrink:0;
  font-family:'SF Mono','Consolas',monospace;
  font-size:.78rem;font-weight:700;color:var(--slate-500);
  padding-top:.1rem;
}
.sp-rel-body{flex:1;min-width:0}
.sp-rel-tag{
  display:inline-block;font-size:.68rem;font-weight:700;
  padding:.1rem .4rem;border-radius:.25rem;margin-bottom:.2rem;
  text-transform:uppercase;letter-spacing:.04em;
}
.sp-rel-tag--reg{background:rgba(46,97,255,.12);color:var(--blue)}
.sp-rel-tag--sec{background:rgba(227,51,51,.13);color:var(--danger)}
.sp-rel-tag--feat{background:rgba(14,171,110,.13);color:var(--success)}
.sp-rel-t{font-size:.92rem;font-weight:700;color:var(--navy-900);line-height:1.3}
.sp-rel-d2{font-size:.78rem;color:var(--slate-500);margin-top:.1rem}

/* On-call footer */
.sp__foot{
  display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap;
  padding:.95rem 1.6rem;
  background:linear-gradient(180deg,#F5F7FB 0%,#EEF2F8 100%);
}
.sp__foot-l{display:flex;align-items:center;gap:.8rem}
.sp__avatars{display:flex}
.sp__av{
  width:2rem;height:2rem;border-radius:50%;
  background:linear-gradient(135deg,#5b8aff,#2e61ff);color:#fff;
  display:grid;place-items:center;font-size:.7rem;font-weight:700;
  border:2px solid #fff;
}
.sp__av + .sp__av{margin-left:-.6rem}
.sp__av:nth-child(2){background:linear-gradient(135deg,#10b981,#059669)}
.sp__av:nth-child(3){background:linear-gradient(135deg,#f59e0b,#d97706)}
.sp__foot-text{font-size:.85rem;color:var(--slate-600)}
.sp__foot-text b{color:var(--navy-900);font-weight:700}
.sp__pills{display:flex;gap:.4rem;flex-wrap:wrap}
.sp__pill{
  display:inline-flex;align-items:center;gap:.3rem;
  padding:.25rem .7rem;
  background:rgba(14,171,110,.1);color:var(--success);
  border-radius:99rem;font-size:.78rem;font-weight:700;
  text-transform:uppercase;letter-spacing:.04em;
}
.sp__pill svg{width:.85rem;height:.85rem;stroke-width:3}

@media (max-width:991px){
  .product-hero__visual{max-width:60rem !important;margin:0 auto !important}
  .sp__health{grid-template-columns:repeat(2,1fr)}
  .sp__two{grid-template-columns:1fr}
  .sp__col + .sp__col{border-left:0;border-top:1px solid rgba(3,41,82,.06)}
}
@media (max-width:600px){
  .sp__bar,.sp__health,.sp__tix,.sp__col,.sp__foot{padding-left:1.2rem;padding-right:1.2rem}
  .sp-tk{grid-template-columns:3.8rem 1fr 5rem;gap:.6rem}
  .sp-tk-id{display:none}
  .sp__foot{flex-direction:column;align-items:flex-start;gap:.8rem}
}

@media (max-width:600px){.product-hero__visual{display:none}}

.product-hero__visual{max-width:100% !important;margin:2.4rem auto 0 !important}