Question 1

How do I raise a support ticket with SOFCOM?

Accepted Answer

Existing customers can raise tickets through the SOFCOM client portal or by emailing the dedicated support address shared at onboarding. P1 incidents have a 15-minute response SLA.

Question 2

Where can I find user guides for the trading platform?

Accepted Answer

User guides for trading, OMS/RMS, back office, KYC, CRM, MF, analytics, and APIs are organized by product in the Help Center, with quick-start and admin sections for each.

Question 3

Does SOFCOM provide implementation training?

Accepted Answer

Yes. Every implementation includes role-based training for end users, dealers, back-office staff, compliance, and administrators.

Question 4

How are regulatory updates communicated?

Accepted Answer

Regulatory updates are pushed as release notes and dashboard alerts, with a summary of the SEBI/exchange/depository change and what action (if any) clients need to take.

Question 5

How do I request a new feature or enhancement?

Accepted Answer

Use the enhancement-request form inside the client portal. Each request is triaged by the product team and added to the roadmap or scoped as paid customization.

Help Center — everything you need to use SOFCOM

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