Legal

Privacy Policy

Last updated: 20 May 2026

1. Introduction

SOFCOM ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect through the SOFCOM website at sofcomsystemslimited.com, how we use it, and the choices you have.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information we collect

Information you provide

• Demo & contact forms: name, work email, phone number, company name, business type, module of interest, and any message you choose to send.
• Career enquiries: if you send your CV or contact us about roles, we receive whatever information you choose to share.
• Partnership enquiries: contact details and the information you provide about your organisation.

Information collected automatically

• Log data: IP address, browser type, device type, referring URL, pages visited, and timestamps.
• Cookies and similar technologies: see section 5.

We do not knowingly collect sensitive personal data through this Website. Please do not send us financial account details, Aadhaar numbers, PAN, or other sensitive information via the contact form.

3. How we use information

• To respond to your demo, sales, partnership, or support enquiries.
• To schedule and tailor product walkthroughs.
• To send service-related communications and (only with consent) marketing communications.
• To improve our Website, content, and product offerings.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with applicable laws and regulatory requests.

Our lawful basis for processing under the DPDP Act is your consent (when you submit a form) or legitimate use (responding to your enquiry and operating the Website).

4. Sharing and disclosure

We do not sell your personal information. We share it only in limited circumstances:

• Service providers: hosting (Hostinger), email, CRM, and analytics partners that process information on our behalf under appropriate confidentiality and security obligations.
• Affiliates: within the SOFCOM group, only for the purposes set out in this policy.
• Legal & regulatory: when required by law, court order, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

5. Cookies and analytics

We use a small number of cookies and similar technologies to make the Website work, remember your preferences, and understand how visitors use the site. Categories include:

• Strictly necessary: required for the Website to function (e.g., session, security).
• Analytics: aggregate, anonymised usage data (page views, time on page, traffic sources) to improve the Website.

You can control or block cookies through your browser settings. Disabling some cookies may affect Website functionality.

6. Data security

We follow reasonable security practices and procedures consistent with industry standards and the IT Rules, 2011. These include encryption in transit (HTTPS), restricted access controls, secure hosting, and periodic review of our systems. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but work continuously to protect your information.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law. Demo and contact-form submissions are typically retained for up to 36 months from the date of the last interaction, after which they are deleted or anonymised — unless a longer retention period is required for legal, accounting, or regulatory reasons.

8. Your rights under the DPDP Act, 2023

Subject to the DPDP Act and applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete personal data.
• Request erasure of your personal data, subject to legal retention requirements.
• Withdraw consent at any time, where processing is based on consent.
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
• Lodge a grievance with our Grievance Officer (see section 13) and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, please contact us via the Contact page or directly through the Grievance Officer.

9. Third-party services and links

The Website may include links to third-party websites and may use third-party services for hosting, analytics, fonts, and email. These third parties have their own privacy policies. We are not responsible for their practices and encourage you to read their policies before sharing information with them.

10. Children's privacy

The Website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you believe a child has provided information to us, please contact us so we can take appropriate steps.

11. International transfers

Personal information is primarily stored and processed in India. Where information is transferred to or processed in a country outside India (for example, by a hosting or email provider), we ensure appropriate safeguards are in place consistent with applicable Indian law.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be reflected in the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Grievance officer

In accordance with the Information Technology Act, 2000, the IT Rules, 2011, and the DPDP Act, 2023, the contact details of our Grievance Officer are below. Grievances are acknowledged within 24 hours and resolved within 15 days of receipt.

For general queries, please reach us through the Contact page.